Service Updates and Alerts

UPDATED THURSDAY, MARCH 19 12:10pm.

In response to the shelter-at-home order from the Contra Costa County Health Officer, WestCAT will be implementing the following changes to our system effective through April 7 (or until further notice).

BUS SERVICE/SCHEDULE

Supplemental School Service is not being provided.

Route JX Bus Service Suspended Starting Thursday, March 19. Route JX will be out of service for a minimum of two weeks (or until further notice).

Additional Service Reductions: Additional service reductions are currently being assessed. In the event that further service reductions are implemented, information will be posted online and via social media.

All other WestCAT bus service is unchanged and is operating per the current schedule. We will be closely monitoring our service and following any required guidelines to determine if changes to bus service is necessary. For updates about WestCAT service, please keep an eye on our Web site for more information as it becomes available. However, we ask that you limit your trips on transit to only essential trips (i.e. doctor appointments, to/from work, grocery shopping).

DIAL-A-RIDE/PARATRANSIT

WestCAT Paratransit service is currently unchanged. Service is still being provided as usual. We will be closely monitoring our service and following any required guidelines to determine if changes to Paratransit service is necessary. For updates about Paratransit service, please keep an eye on our Web site for more information as it becomes available.

ADMINISTRATIVE OFFICE CLOSED

In response to the shelter-at-home order from the Contra Costa County Health Officer, WestCAT’s Administrative offices will be closed starting March 17 until April 7. We apologize for any inconvenience this may cause you.

TICKETS / PASSES

With the closure of the Administrative office, WestCAT bus passes not available for sale on buses will only be available by mail until April 7. If you would like to purchase passes or tickets while our office is closed, please complete the mail order form located here https://www.westcat.org/Content/pdf/WestCAT_Ticket_Order_Form.pdf and mail your request with payment to:

WestCAT Tickets
601 Walter Ave.
Pinole CA 94564

If you currently have a 31-day Pass for the Month of March, it will be honored through April 30, 2020. If your pass expires before then and the fare box rejects it, just show it to the driver as a “Flash Pass” and you will be permitted to ride. Day Passes remain available for purchase on all WestCAT buses on a daily basis.

All Clipper card services will need to be handled directly through the Clipper Customer Service Center by visiting www.clippercard.com or by calling 877.878.8883 until April 7 (or until further notice).

All of us at WestCAT recognize that public transit is an important service to our community. We are working hard to make sure bus service in Western Contra Costa County is provided during this challenging period. Your cooperation and patience is greatly appreciated.