Buying & Ordering Passes

WestCAT Sales Outlet
Open M-F from 7:30 a.m. – 6:00 p.m.
601 Walter Avenue
Pinole, CA 94564
(510) 724-3331

*May also be purchased via US Mail at the same outlet.

It takes approximately 3-4 working days on all mail in orders. Please allow for weekends and holidays. Using a FedEx/UPS account? Please provide account information for billing purposes.

Riders using Clipper can load fare value and passes onto their cards at the WestCAT office in Pinole (some restrictions do apply), online at ClipperCard.com, and at participating retailers. Clipper users can also add fare value at terminals in BART stations.

At this time, online purchases of paper passes and tickets are not accepted. However, a downloadable order form is available at the link below:
WestCAT Ticket Order Form (PDF).

Customer Care

Route Information

(510) 724-7993

TTY; including Voice Carryover (VCO) and Hearing Carryover (HCO)
English: (800) 735-2929,
Spanish: (800) 855-3000;

English: (800) 735-2922,
Spanish: (800) 855-3000;

Customer Comment Form

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601 Walter Ave., Pinole, CA 94564