WESTCAT UPDATES RELATED TO CORONAVIRUS

Updated September 25, 2020

Riding Together: Bay Area Healthy Transit Plan

WestCAT has joined forces with transit operators across the Bay Area to initiate research, study U.S. and international efforts, and review information from the American Public Transportation Association, to develop common commitments and expectations for employees and passengers in our Bay Area transit systems. These efforts have produced Riding Together—Bay Area Healthy Transit Plan. This plan was developed through a collaboration of all Bay Area transit operators as well as regional leaders, transit workers, paratransit providers, rider advocates, public health experts, and others. It is a cohesive health and safety plan to bring the region’s public transportation providers together around transit-related health and safety standards and mitigations. WestCAT and its Board of Directors have officially adopted Riding Together—Bay Area Healthy Transit Plan and are committed to its success.

To see the WCCTA Board Resolution supporting Riding Together: Bay Area Healthy Transit Plan, click here Riding Together Resolution (PDF)

To learn more about Riding Together—Bay Area Healthy Transit Plan and to view the plan in its entirety, visit http://www.healthytransitplan.com.

WHAT WESTCAT IS DOING TO PROTECT YOU

All of us at WestCAT are committed to providing a safe environment for our customers and employees. We believe we are all in this together. To provide a safe environment for our customers and employees, WestCAT is currently performing the following safety measures:

As WestCAT is taking preventative measures and enhancing cleaning procedures to protect staff and riders, we also encourage passengers to practice good transit hygiene, mirroring what health officials have been stressing: wash your hands frequently, use a hand sanitizer that contains at least 60% alcohol, cough into your elbow, and stay home when you are sick.

For more information about what Contra Costa Health Services has to say for people living in Contra Costa County CLICK HERE.

PASSENGER CAPACITY / SOCIAL DISTANCING

In an effort to protect the health and safety of our passengers and employees, WestCAT is temporarily limiting passenger capacity on all buses in support of social distancing measures. To avoid overcrowding on our buses, we will observe the following passenger limits:

Please be aware that you may be asked to wait for another bus if a bus has already reached a safe passenger capacity. WestCAT is making every effort to have stand-by support vehicles in service to address your travel needs and decrease wait times. However, please be aware that there may be times when you are required to wait for the next scheduled bus. We appreciate your understanding and support during these challenging times. Passenger safety remains our primary concern and we appreciate your patronage.

To see WestCAT's complete Social Distancing Protocol CLICK HERE (PDF).

FACEMASK REQUIREMENT

In accordance with the statewide order issued by the Governor on June 18, facemasks are required to be worn while waiting for or while riding WestCAT buses. To comply with this order, we are providing complimentary facemasks to customers who board without one whenever possible. For information about the statewide order on facemasks CLICK HERE.

FARES / REAR DOOR BOARDING

WestCAT has suspended the collection of fares on all fixed route and Paratransit buses. This will remain in effect until such a time when it is deemed safe to resume fare collection.

We have implemented rear-door boarding on all WestCAT buses with rear doors. Please board and exit through the rear door when available and you are able. If you need the vehicle ramp to board, you may board and exit through the front door. We ask all passengers to practice social distancing while on the bus and allow as much space as possible between the driver and other passengers while onboard.

LYNX BUS TO SAN FRANCISCO

Lynx Transbay Service to Salesforce Transit Center will operate a modified schedule until further notice. To see the modified Lynx COVID-19 schedule CLICK HERE (PDF).

LOCAL / EXPRESS BUS SERVICE

Effective Saturday, April 18, WestCAT began operating a modified service schedule on select routes in response to the COVID-19 pandemic. Please be aware that your regular/usual bus routes and schedule may temporarily be different or unavailable. We appreciate your patience and understanding. To view the entire modified schedule
CLICK HERE. (PDF).

DIAL-A-RIDE/PARATRANSIT

In compliance with Governor Gavin Newsom’s stay at home order issued March 19, 2020, WestCAT’s Dial-A-Ride and ADA Paratransit services are now only carrying passengers for essential trips as defined by the order. To see the Governor’s stay at home order CLICK HERE.

For updates about Paratransit service, please click here to visit our page and keep an eye on our website for more information as it becomes available.

ADMINISTRATIVE OFFICE CLOSED TO THE PUBLIC

WestCAT’s Administrative office is currently closed to the public. We apologize for any inconvenience this may cause you.

TICKETS / PASSES

Currently, WestCAT has suspended all fare collection including Clipper payments on all routes. Please board the bus and proceed directly to your seat.

If you purchased a 31-day pass in March 2020 when the shelter in place was ordered, it will be honored when fare collection resumes. When fare collection resumes, if your 31-Day pass is rejected by the farebox, just show it to the driver as a “Flash Pass” and you will be permitted to ride through the end of the current month.

WestCAT will not be accepting or processing orders for tickets at this time. We apologize for any inconvenience and appreciate your patience.

CLIPPER

All Clipper card services will need to be handled directly through the Clipper Customer Service Center by visiting www.clippercard.com or by calling 877.878.8883.

All of us at WestCAT recognize that public transit is an important service to our community. We are working hard to make sure bus service in Western Contra Costa County is provided during this challenging period. Your cooperation and patience is greatly appreciated.

Customer Care

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(510) 724-7993

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Spanish: (800) 855-3000;

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Spanish: (800) 855-3000;

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601 Walter Ave., Pinole, CA 94564