Fare collection resumes February 1, 2021

FARE COLLECTION TO RESUME FEBRUARY 1, 2021

WestCAT will begin collecting fares again on all WestCAT buses, including Dial-A-Ride/Paratransit, starting February 1, 2021. Full fare will be required by all passengers to ride starting on this date. Rear door boarding will be suspended and you will be required to board the bus through the front door. Please make necessary plans to pay your fare to avoid being denied a ride.

FARE COLLECTION SAFETY AND OPTIONS

CLIPPER CARD

In support of Covid-19 safety measures, we strongly encourage you to pay your fare using a Clipper Card for a contactless payment. If you do not already have a Clipper Card, you may get one by visiting the Clipper Web site at www.clippercard.com or by clicking the link below.

CASH AND PASSES

If you do not yet have a Clipper Card, you may pay your fare using cash, or pre-purchased WestCAT passes. Pre-purchased passes will be available for purchase through the WestCAT web site and delivered to you by mail only. On-site purchases at WestCAT’s administrative office will not be available until further notice.

To Order a Clipper Card, click here

To purchase WestCAT passes, click here.

NOTE: Orders for WestCAT passes will be fulfilled on Mondays and Thursdays. Please account for this as well as shipping time to receive your passes by mail.

IMPORTANT INFORMATION ABOUT PASSES AND REFUNDS

Please be aware that due to passenger limits on WestCAT buses for Covid-19 safety, a ride is not guaranteed. You may be asked to wait for another bus if a bus has already reached a safe passenger capacity, and a bus may not be available to accommodate your schedule/needs. WestCAT is making every effort to have stand-by support vehicles in service to address your travel needs and decrease wait times.

COVID-19 REFUND POLICY

Day Passes and 31-Day Passes still provide a significant benefit and/or discount. However, if you are unable to use a pass to its full potential due to COVID-19 capacity limits, you will not be provided a refund for days/rides you did not use the pass. For this reason, you still have the option of paying as-you-go if you think passenger limits may impact or limit your ability to use a pre-purchased pass.

Customer Care

Route Information

(510) 724-7993

TTY; including Voice Carryover (VCO) and Hearing Carryover (HCO)
English: (800) 735-2929,
Spanish: (800) 855-3000;

Voice
English: (800) 735-2922,
Spanish: (800) 855-3000;

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601 Walter Ave., Pinole, CA 94564